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Image by Jean-Philippe Delberghe

ABOUT US

30 ​YEARS OF EXPERIENCE

Trusted Expertise

Heartwood has been designing beautiful and functional custom kitchens for homeowners on the North Shore of Boston, Southern Maine, and Southern New Hampshire for more than 30 years.

Custom Kitchen Design
Heartwood Kitchen Entire Kitchen .jpg
kitchen counter

With over 600 kitchens and close to 1000 projects completed, we have the vision and expertise to help you realize your dream space. We can help you with other rooms in your home as well including bathrooms, laundry rooms, mudrooms, home offices, walk-in closets, and more.

Our process, vetted over three decades, demystifies complicated and daunting remodeling projects with a step-by-step approach from early concept design through delivery of cabinetry to your home.

Our Process

Initial Showroom Meeting

  • Discuss scope of project and goals, budget, desired time frame, and process

  • Review cabinet lines and accessories, styles and finishes, lead times

 

Home Visit 1

  • Provide in-home consultation, obtain room measurements, video, and photos

  • Sign deposit agreement, collect deposit and completed questionnaire

 

Design Phase I – Concept Designs

  • Prepare preliminary space planning concepts based on goals presented 

  • Conduct phone or showroom meeting (client choice) to discuss each concept

              

Design Phase II – Appliances, Plan Iteration, Initial Price Estimate

  • Obtain detailed appliance specifications, size, make and model numbers

  • Iterate to single floorplan of choice, begin 3D models and initial pricing

 

Design and Decoration Showroom Meeting

  • Two-hour showroom meeting to select finishes, door style, internal accessories

  • Discuss countertop options, door-drawer hardware, flooring, backsplash, fixtures

 

Design Phase III – Final Plans and Pricing

  • Create detailed floorplan, 3D drawings and update pricing per selections

  • Drawings shared through Heartwood drive; final pricing communicated via e-mail

 

Home Visit 2

  • Meet with contractor at job site to discuss plan and installation considerations

  • Verify measurements of final floorplan

 

Agreement and Ordering

  • Showroom meeting for final review and confirmation of cabinets, accessories, and design choices

  • Sign order agreement, collect order deposit, and order cabinetry

 

Production and Delivery

  • Plan and cabinets are verified with factory, built, and delivered

  • Contractor documents delivered, review installation plan on site when possible

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